Privacy Policy

Last updated: December 2023

At Blazestorm Quest Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification
• Reservation and stay history
• Guest preferences and special requests
• Emergency contact information

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (when permitted)
• Security camera footage in public areas

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay
• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Enhance your guest experience and personalize services
• Send marketing communications (with your consent)
• Comply with legal obligations and ensure security
• Improve our services and website functionality

We may share your information with:

• Service Providers: Third-party vendors who assist with hotel operations, payment processing, and marketing
• Business Partners: Tour operators, activity providers, and other partners for adventure concierge services
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Corporate Transactions: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure payment processing systems
• Access controls and employee training
• Regular security assessments and updates
• Physical security measures for our facilities

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Guest registration records: 7 years (as required by Canadian law)
• Payment information: As required for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Security footage: 30-90 days unless required for investigation

Under applicable privacy laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict processing of your information
• Withdraw consent for marketing communications
• Data portability (where technically feasible)
• File a complaint with privacy authorities

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertising

You can manage cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: